FAQ

Why Frenchie
  • The first ever Reversible Dog Harness is like your pet's favorite t-shirt- they’ll want to wear it everyday. And the good news is, they can and still look amazing! Our soft and comfortable, Reversible Dog Harnesses are exclusive and the first of their kind. The Frenchie Reversible Dog Harness is easy to transform from one style to the other, giving your French Bulldog (or other adorable small breed) two of their favorite harnesses in one- The Ultimate Must Have.
  • Frenchie Reversible Dog Harnesses, collars, and leashes are all doubled sided; with fun, fashional, bold prints. 
  • At Frenchie, something new is always in the making, We invite and greatly value your comments and suggestions throughout this process. Our Frenchie dog products are designed with attention to every detail out of an appreciation for all things fun, fashionable, and, of course- "For the Frenchie Obsessed"

      Details Please!
      • Our soft and comfortable, reversible dog harnesses are exclusive and the first of their kind. The Frenchie Reversible Dog Harness is easy to transform from one style to the other, giving your French Bulldog (or other adorable small breed) two of their favorite harnesses in one!  Frenchie dog harnesses, collars, and leashes are all doubled sided with fun, fashionable, bold prints. Our Reversible Dog Harness consists of breathable, mesh fabric on one side of the harness and soft poly fabric on the other keeping your French Bulldog cool, comfortable, and happy while walking, running, or playing with other "Friendchies".

        Get Social… Get Famous

        • We love our #friendchies and we would love to feature YOU!
        • How to be featured:
        1. Follow us on Instagram @frenchie_bulldog
        2. Post photos of your Frenchie in their Frenchie Bulldog gear
        3. Tag your photos with #frenchiepetsupply and @frenchie_bulldog
        Follow us on all our social media outlets to be the first to know about new products, contests, sales, events, and the cutest/ funniest photos, videos, and stories about our much-loved #friendchies

           

           

          Wardrobe Change

          • The Frenchie Reversible Dog Harness is extremely user-friendly.

           

           

          Simply put:

            1. Detach the belly strap from harness
            2. Turn the Reversible Dog Harness inside-out
            3. Pull the strap attached to the neck of the harness through the (very sheik) metal "D-Ring" 
            4. Reattach the belly strap to the dog harness (rubber label facing out), feeding it through the loop of the strap attached to the neck.

            Sizing - Reversible Harness

             

             

            Sizing - Hoodies

             

                Care & Love
                • Our Frenchie Reversible harnesses can be hand washed or spot treated in cold water.
                  • Our Frenchie Collars and Leashes can be spot treated, using cold water

                    Shipping
                    • All orders are shipped within 24-48 hours of being placed (except Pre-Orders).
                      • Transit times vary between 3-7 business days (for US orders) depending on delivery address.
                        • Delivery time does not include Weekends or Holidays.
                          • Shipping prices for US orders:
                            • Standard USPS shipping  $6
                            • USPS Priority Mail Express $24.99
                            • UPS Next Day Air (Only orders placed Before 10AM will be delivered the next business day) $69.19
                            • Standard USPS shipping on orders over $100 FREE
                          • Shipping prices for International orders:
                            • Mail Innovations - International *Recommended (12-15 business days) $10 on orders over $100
                            • Mail Innovations - *Recommended* (12-15 business days) Orders weighing less than 4lbs. $28
                            • Mail Innovations - International *Recommended* (12-15 business days) Orders weighing more than 4lbs. $35
                            • UPS - International (9-10 business days) $88
                          • For any questions regarding shipping, please email contact@frenchiebulldog.com
                           Returns/ Refunds Policy
                          • If for some reason you are not totally happy with your Frenchie purchase:
                            • You can return the unworn, BRAND NEW, HAIR-FREE, unaltered, and unwashed item within 15 days of the purchase date for a credit, exchange, or refund. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund. 
                              • To be eligible for a return, your item must also have all tags attached and be returned in original packaging.
                                • Non-returnable items: Final Sale Items, Gift Cards, and Downloadable Software Products may not be returned
                                  • To complete your return, we require a receipt or proof of purchase. 
                                    • Please do not send your purchase back to the manufacturer.

                                      Refunds (if applicable)

                                      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

                                      If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

                                       

                                      Late or missing refunds (if applicable)

                                      If you haven’t received a refund yet, first check your bank account again.

                                      Then contact your credit card company, it may take some time before your refund is officially posted.

                                      Next contact your bank. There is often some processing time before a refund is posted.

                                      If you’ve done all of this and you still have not received your refund yet, please contact us at contact@frenchiebulldog.com.

                                       

                                      Sale and Final Sale items (if applicable)

                                      Only regular priced items may be refunded, unfortunately sale items and final sale items cannot be refunded.

                                       

                                      Exchanges 

                                      We do not accept exchanges at this time.

                                      Due to high sell-out risk, the only way to guarantee that you will receive your desired item/size/color is to place a NEW order for the item in your desired size/color and send back the unused HAIR-FREE item that you would like to return.  

                                       

                                      Gifts

                                      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

                                       

                                      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

                                       

                                      Discounts

                                      Only one discount per order will be honored.

                                       

                                      Returns/Shipping

                                      • Email contact@frenchiebulldog.com if you have any questions about your return. Please include your order number, item to be returned, and reason for returning.
                                      • Package your return item(s) and include original receipt, with a small note explaining your need for a refund.
                                      • Please send your unworn, HAIR-FREE, and unwashed items back to:
                                      Frenchie Bulldog
                                      8681 S. 700 W.
                                      Sandy, Utah 84070

                                       

                                      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

                                       

                                      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.