You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received, inspected, and approved (the item must meet our return requirements), then your refund will be processed, and a credit will automatically be applied to your original method of payment. It may take 5-7 business days for your bank to process the refund to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund after 7 business days, contact your bank/credit card company.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We do not accept exchanges at this time.
Due to high sell-out risk, the only way to guarantee that you will receive your desired item/size/color is to place a NEW order for the item in your desired size/color and send back the unused HAIR-FREE item that you would like to return.
If you received your item as a gift, and need a return/exchange please email email@example.com
Only one discount per order will be honored.
REVERSIBLE HARNESS SIZING:
The Frenchie Flyer